I refuse to believe a simple failed write process will clean-wipe and ruin the entire drive. I'm also going crazy at this drive issue "at my wits end" is a perfect way to describe it. What was really weird is that WD Data Lifeguard Diagnostic -detected it once for like 2 minutes, and then gone, it was random, and never happened since. Drive is basically unreachable by anything, and also freezes or slows anything that can potentially see or access it.
Seems 2-3 more users had the same problem lately (within the last 2 days?) here on Tom's.
Troubleshooting wd my passport for mac software#
I really need to recover the data and get the drive up and running again! Please help.ĮDIT: I did manage to detect it for 5 minutes using WD software - I ran a Quick Test and it passed without issues- then it disappeared.Ĭlick to expand.Glad to know I'm not the only one, at least. This external HD was used maybe 5 times and was sitting in storage for years. Tried chkdsk /f /r and SFC - but both fail to even start - again STUCK.Nothing happens. Tried Western Digital Data Lifeguard and it doesn't show up the HD up in the list, only on the lower one. Tried 2 different cables, and 2 computers. If I click on it it will freeze up, not respond (load forever) and might say "drive is inaccessible" after a long time. If I open file explorer (this computer) - I see the drive as "local drive e:" - not as "my Passport" (which was its original name). If I open Disk Management it will open a frozen white window and will be stuck forever, not responding and slowing the PC.
The white light on the drive is blinking- but nothing happens.Įven ejecting the drive via the taskbar gets forzen. It is stuck, slowing down the PC and file explorer - and undetectable.
Now I can't access my external HD at all. The the desktop went black, was frozen for a while, and finally the whole process crashes back to desktop. I was going to use to to transfer around 100 GB of video data (gameplay capture 4K 60fps 55mbps) - after around 30% it said "can't open file - can't read" or something like that. It had some important videos, images and content.
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